Frequently Asked Questions

Does the smartphone have my language installed?
Yes, all of our smartphones come preinstalled with Global Multilanguage ROM with Google Play Store.
What are the delivery charges for orders from the EuDirect Shop?
We offer free shipping for all of our products. Exceptions are possible for remote areas of the world.
Which payment methods are accepted in the EuDirect Shop?
We accept PayPal as a payment method. You can also pay by any major credit card if you don’t have a PayPal account.
How long will delivery take? Do I have to pay any taxes or import fees?
Most of the products that are sent from our EU warehouse will reach you in just a couple of days. If the product is not in our EU stock it will be sent from our HK warehouse. But for EU clients, we import it first to our EU warehouse and then send it to you so that you don’t have to pay VAT or import fees. Delivery is 10-15 business days once it’s shipped.
Is shopping in the EuDirect Shop secure? Is my data protected?
Absolutely. As a reputed supplier, security is the top priority at EuDirect Shop. We ensure the security of all transaction data by cooperating with an advanced security solution provider, so your information is kept intact. Safer and easier online shopping with the best supplier, EuDirect Shop is the right shopping choice for you!
What exactly happens after ordering? Do I get a tracking number?
After successful payment, you will get an email notification that your order is processing. Please allow 1-3 working days to process your order. After that, you will receive an email notification with a tracking number. This means that your package is now on the way to you. If the product was shipped from our EU warehouse, you will receive it within a couple of days. Delivery from HK is 10-15 business days.
Do I receive an invoice for my order?
Yes, after successful payment, an invoice will be sent to your email address.
After 3 working days, my order is still processing? What should I do?
If after 3 working days, your order still hasn’t been shipped, this probably means that the product color or variation that you’ve ordered is in limited stock. Please contact our support team to find a solution.