Frequently Asked Questions

Does the smartphone have my language installed?

Yes, all of our smartphones come preinstalled with Global Multilanguage ROM.

What are the delivery charges for orders from the EuDirect Shop?

You will see the shipping cost at the end of your order. It is based on where you live.

Which payment methods are accepted in the EuDirect Shop?

We accept PayPal as a payment method. You can also pay by any major credit card if you don’t have a PayPal account.

How long will delivery take?

Delivery will take 7-15 working days. We are shipping the products from our EU warehouse for customers located in the European Union and from our HK warehouse to the rest of the world.

Is shopping in the EuDirect Shop secure? Is my data protected?

Absolutely. As a reputed supplier, security is the top priority at EuDirect Shop. We ensure the security of all transaction data by cooperating with advanced security solution provider, so your information is kept intact. Safer and easier online shopping with the best supplier, EuDirect Shop is the right shopping choice for you!

What exactly happens after ordering?

You will get an email notification that your order is processing. Please allow 1-3 working days to process your order. After that, you will receive an email notification that your order is shipped. Wait a couple of days for the package to arrive and start enjoying your new smartphone.

Do I receive an invoice for my order?

Yes, after successful payment, an invoice will be sent to your email address.