Frequently Asked Questions
Please read our FAQ before sending us a message.
Yes, all of our smartphones come preinstalled with Global Multilanguage ROM with Google Play Store.
You will see the shipping cost at the end of the checkout process. It is based on where you live.
We accept PayPal as a payment method. You can also pay by any major credit card if you don’t have a PayPal account.
All of the phones are sent from our HK warehouse. But for EU clients, we import it first to our EU warehouse and then send it to you so that you don’t have to pay VAT or import fees. Delivery is 10-15 business days once it’s shipped.
Absolutely. As a reputed supplier, security is the top priority at EuDirect Shop. We ensure the security of all transaction data by cooperating with an advanced security solution provider, so your information is kept intact. Safer and easier online shopping with the best supplier, EuDirect Shop is the right shopping choice for you!
After successful payment, you will get an email notification that your order is processing. Please allow 1-3 working days to process your order. After that, you will receive an email notification that your order is shipped. This means that your package is now on the way to our EU warehouse. From there, it will be redirected to you and a new tracking number will be available in your account.
Yes, after successful payment, an invoice will be sent to your email address.
If after 3 working days, your order still hasn’t been shipped, this probably means that the phone color or variation that you’ve ordered is in limited stock. Please contact our support team to find a solution.